How to Establish Long-Term Relationships with Your ClientsOne of the keys to success in any consulting or service focused business is to build repeat business. The more value services you offer a prospect the greater the chance of signing that prospect to a contract. Show a decent ROI and you improve your chances of repeat business from that client.
Become More Valuable to Your Clients
Most businesses are busy running their companies and need to rely on outsourcing to develop and implement their SEM campaigns. Even some of my clients who have their own marketing departments had no idea of the difference between organic and paid search. And why should they? If they don't have the personnel to conduct SEM research then they need to outsource. As a search engine marketer, if you only offer SEO services then you may be missing out on major opportunities. Clients are willingly relying on you to be the expert. They want you to provide a solution for them; therefore, the more knowledge you have the more valuable you. Anybody can learn SEO and provide a solution. But providing complete Website marketing strategies and showing a return on that investment is certainly a greater challenge. If you are capable of developing professionally tailored solutions that show decent returns then you improve the chances of that client returning to you in the future.
Brand Yourself as the Expert
So many businesses don't understand what their search engine marketing needs and options are. And some businesses, despite having an adequate marketing budget, will knowingly allow the competition to own the top search engine positions. This is due to a lack of understanding of the Internet. As a professional search engine marketer it is your job to educate these people of their options.
To be your client's expert you need to:
- Know their products or services
- Understand their customer
- Study their competition
- Understand their goals
- Set their expectations
If you can identify the above statements to your client then you shouldn't have any problem fulfilling the clients expectations. Often it may take a few meetings or conversations with your client to gain the necessary understanding required to plan and implement the right solution. And for those unique situations that you have less experience with, expect that you may have to do several days of research before recommending the right solution, and don't be afraid to team with other SEM professionals to assist with a campaign.
Striving to be a search engine marketing expert isn't just about search engine optimization. Some clients may have a difficult time justifying the cost of the long-term SEO strategy. And sometimes SEO is only a small part of a larger solution. And in some cases SEO is not a solution at all. It's all up to you to uncover the solution. A great way to stay current with the latest search engine marketing news is by subscribing to rss feeds. A good feed could keep you updated on the latest developments and save you loads of time in your research. Make it a habit to read the feeds several times a week. Clickz, Search Engine Watch and E-Commerce Times provide great feeds that will keep you up to date.
Below are a few effective marketing approaches that many search engine optimizers tend to ignore.
- Google Site Targeting
- Yahoo Behavioral and Occupational Targeting
- Industry Portals and Newsletters
- Email Campaigns
Click to learn more about our Professional SEO Services .